Please help if you can. My Dreamweaver CS5 (and Photoshop CS6) are no longer active! I called Adobe and was told that my license had expired (for no apparent reason). I assured the rep that I had bought a "digital download" to "Web Premium Creative Suite 6 for Mac" several years ago and that the license (as per the EULA) was a *perpetual* license.
In response, the rep told me (seemingly following a script) that many customers had similar experiences because Adobe discovered that the apps and serial key had been pirated or were counterfeit. I assured the rep that the reseller from whom I'd purchased the suite of apps had provided me with the direct link to "the download page of Adobe's site," and that I copy/pasted the serial number onto the Adobe page and the download performed successfully and I've been using my Adobe apps for many years, with no question of legitimacy of that download.
The rep agreed to "check my serial number" and, within only six seconds, told me that "that key had been revoked due to piracy." She encouraged me to subscribe to Creative Cloud so I could immediately re-activate my so-called pirated apps. I told her that I preferred to stay with my purchased CS5 apps because they worked well on my macOS Yosemite, and that I didn't want to risk losing access to the apps if I subscribed to CC and ISP interconnection failures occurred, which happen occasionally in my neighborhood.
I immediately contacted the reseller who affirmed that it didn't sell pirated software and that the digital download was made directly from Adobe's site! The reseller's sales manager stated in his e-reply this morning, "This is an Adobe issue. It is basically revoking or expiring all types of legacy licenses. . . Adobe call-center staff and online-chat staff seem to have been instructed to say that your license was revoked and they add that any revoked license is pirated. This is the easiest way for Adobe to get rid of complaining clients; it throws the problem back to the client and reseller; in turn, this is Adobe's way of forcing its legacy clientele to go with the Cloud version they offer."
I'm lost. And I cannot get back to work without both apps. ( ; - ( Is there nothing I can do to retrieve access to my two very trusty apps? Adobe's behavior over the past two weeks smacks to me of fraud. Staff haven't been honest with me in my phone calls, chats, and forum exchanges. What am I to do, please?
Thank you for your input and recommendations.