Seriously, I bought these tools to use for business.
I see 14 questions on the last 3 pages that have been ignored, including one of mine. Are we not customers who have purchased your products? Does the P7 team pick and choose who it prefers to respond to? Come on guys, what kind of support is that if you expect us to buy your products supporting you, but not able to rely on you when we need help. We're not all css geniuses like you which is one of the reasons we bought anything from you in the first place! I do my utmost to find solutions and solve my own problems and when I hit the brick wall I come here as others do looking for answers. At least give us a snarky comment or tell us to go away - and we will!
Why is it that some questions on this board are unanswered or ignored?(5 posts) (3 voices)
Seriously, I bought these tools to use for business.Posted 3 months ago
This is but one support vehicle and, as a forum, it as much user-to-user as anything else. Sometimes questions that are not phrased clearly or do not make immediate sense go unanswered for a while. We also have direct support, via email or telephone.Posted 3 months ago
Alcorey, I can't resist chiming in here -- You are leaving P7 with a bad rap that they do not deserve.
In my 30+ years experience, I've never encountered a software provider offering better service or more complete response to user questions than P7.
I use many P7 products and anytime I ask anything about any of them, P7 is always immediately responsive. For example, you'll see on this forum a thread from me this week where Gerry J helped with a js coding question; he was over-the-top helpful with his prompt assistance.
Now if you want to experience truly poor service, try emailing or calling Adobe or GoDaddy or Google or Avid or any of the many monolithic companies like them. You might as well be shouting into a pillow.
In recent years I've built more than 20 websites each using an array of P7 products and in every case, my clients and I are delighted with the results. Rock solid performance and wonderful flexibility. Beyond their right-off-the-shelf utility, there are two things about P7's products I like most: They are readily adaptable to almost any layout with simple CSS tweaks, and they work very well in dynamic server-side applications and includes where I've modified them to do so.
I am not a fan of Dreamweaver; in fact the only occasions where I open Dreamweaver anymore are to launch or test new P7 product setups. Then I bring them over to do my finished coding and construction with Coda and BBEdit. But that's just me. For many folks, Dreamweaver even with all its faults remains a great solution, and together with P7 products and proper patience and trial, you can build anything you can imagine.
Nothing snarky about P7, alcorey, but plenty that is honest. Phrase questions to them clearly completely, and provide them with direct examples of code where you are encountering difficulty. In order to answer, P7 must wade through many variables and answer to customers of all different setups and skill levels to arrive at complete satisfaction. I personally think they do a 5-star job given such an open-ended challenge.
And I am very thankful that P7 exists -- P7 and their products have enabled me to design and build for my clients at a higher level that otherwise would not be possible. Importantly, they've also demonstrated time and again their desire and ability to help me when I've needed it.
I don't know anyone at P7 personally and I have never met a P7 staff member -- but if I ever do, it will be with my deepest appreciation and a very grateful thank you.
-- John C
Rockford, MIPosted 3 months ago
This particular forum is labeled as "PVII Product Support", is it not? I feel I raised a valid question as to why some questions for product support go unanswered. I saw one question unanswered where the person was wanting to maybe purchase one of your software products?? No doubt, some of you have received excellent support from the PVII team - that's great. I assumed "PVII Product Support" was just that. Maybe changing the name of the forum would lower expectations.Posted 3 months ago
If you want to ensure that a question you have gets answered simply send us a direct email or pick of the phone and call us. It's really that simple. We want to help.
I've closed the topic as I don't see it helping anyone.Posted 3 months ago
This topic has been closed to new replies.