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Issues with Firefox and hyperlinks to scrolling portal page

(11 posts) (3 voices)

Started 5 months ago by Vanessa Ali
Latest reply from Vanessa Ali

Vanessa Ali

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Hi,

I am quite frustrated with the way my Harmony-based design (still in progress) is displaying in Firefox. In particular, I'm finding that links on child-pages that are referencing anchors/divs on my scrolling portal (index) page are never going to the proper place....here's an example:

1) Using a Firefox browser and on http://earth2001.net/chimo/csd.html , scroll about 2/3rd of the way down the page, there is a text hyperlink that says: "Contact the CSD Program Manager", which links to http://earth2001.net/chimo/index.html#team . If you click on that link on the csd.html page, it does open the index (portal) page, but instead of displaying the <div id="team"> row, it always takes me to the bottom of the index page...as if it can't find the #team anchor (div id).

2) Then, staying on the index page that has now been opened in Firefox using the steps described above (with my browser now displaying http://earth2001.net/chimo/index.html#team) , I find that none of the scrolling links in the main top horizontal navigation that refer to the anchors(#) and divs on this scrolling portal page (specifically, all the tabs nested under "About Us") are working either. However, if I browse directly to http://earth2001.net/chimo/index.html, then all of the scrolling links under "About Us" in the main/top/horizontal navigation are working perfectly.

Everything that i am describing in 1 & 2 above is not happening in Chrome or Microsoft Edge and all the links appear to be working properly in those two browsers no matter how I browse to the index page, whether directly or via a child page. Does Project Seven have any recommendations or extension updates that deal with these problems in Firefox or should I abandon it as my "favourite" browser and use something else....and/but what about my web site designs being viewed by others our there in the public who may be using Firefox themselves?? My website will appear to be broken to them.

Also: Should I be asking Firefox about these issues?

Thanks,

Vanessa

Posted 5 months ago
Gerry

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PVII Team

A recent Firefox update introduced some issues with respect to anchor position, we're working on a fix or work around for this. I'll let you know as soon as we have a proper working solution and update available. Shouldn't be too long :-)

Posted 5 months ago
Vanessa Ali

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Thank-you SO much! I was just telling my husband yesterday after making my post about how wonderful your customer support is and how immediately responsive you always are! I truly appreciate your customer service. Let me know if there is a platform that Project Seven uses where I can make a review (e.g. Trust Pilot). Cheers!

Posted 5 months ago
Gerry

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PVII Team

Hi Vanessa,

We just released the free update to AMM which includes a fix for this and other issues.

Download and install the update, be sure to follow all of the installation instructions to assure that your site is running with the latest script version.

https://www.projectseven.com/support/updatepages/amm.htm

Posted 4 months ago
Vanessa Ali

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Member

Awesome!! Thank-you so much!

Posted 4 months ago
Vanessa Ali

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Member

Hi again,

I am being plagued anew with the same problems with AMM in the Firefox browser. I have the most up-to-date 1.3.3. version installed and I re-published the AMM folder and all other files to another website after installing the AMM update:

http://connimassing.com/

You can see that the "About Conni" link on the "Home" page works properly and takes you to the "Bio" section on the scrolling portal page. However, the "About Conni" link when clicked on any of the child pages takes me to the index page, but instead of going to the #bio section, it just goes to the bottom of the page....so it is broken. I tested all of this in Edge and Chrome and everything works perfectly. The only problem (again) is with Firefox. Will there be another update to AMM to address this beyond the current 1.3.3. version to fix the Firefox problem?

Thanks!

Posted 3 weeks ago
Gerry

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PVII Team

The current version of AMM, 1.3.3 does fix the page scrolling issue in Firefox, however your page is running a much older version of the AMM scripts, version 1.2.6.

Delete the current p7AMMscripts.js file in your /p7amm folder.. Then open the AMM interface in Modify mode, change nothing, and click OK. The system will place the latest version into your /p7amm folder. Now upload this file to replace the older version on your server.

Posted 3 weeks ago
Vanessa Ali

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Member

Hi, thanks so much for this and for you usual quick reply.

I did everything you said, which all made sense, but it is still not working.

One thing I noticed when going through your steps was that I seem to have a bunch of replicated files for the various p7 tools/widgets/page-packs, etc. and the replicates are all nested within my AMM folder (and some further nesting inside of that). As I can't put a screen shot of my folders and files here, I will try to explain it best as follows (in the list below I am only showing p7 files and folders that are in my site root folder):

Site Root Folder
- p7amm folder (dated Dec 31)
- img folder (with all the AMM images, dated Dec 23)
- p7amm folder (duplicate, dated Dec 31)
- img folder (duplicate of all the AMM images, dated Dec 31)
- p7AMM-01.css (dated Dec 31)
- p7AMMscripts.js (dated Dec 31)
- p7hmy folder (dated Dec 30)
- p7HMY-01.css (dated Dec 29)
- p7HMYscripts.js (dated Dec 29)
- p7scs folder (dated Dec 30)
- p7SCSscripts.js (dated Dec 29)
- p7Zeigtgeist folder (dated Dec 30)
- img folder (all ZG related images, dated Dec 30)
- p7Zeigtgeist-01.css (dated Dec 29)
- p7ap4 folder w/files (dated Dec 23, not duplicated anywhere)
- p7fgm folder w/files (dated Dec 30, not duplicated anywhere)
- p7hmy folder w/files (duplicate, dated Dec 23)
- p7scs folder w/files (duplicate, dated Dec 23)
- p7sop folder w/files (duplicate, dated Dec 23)
- p7Zeitgeist folder w/files (duplicate, dated Dec 23)

So, I have NO idea how that happened and if it is impacting my site functioning (especially the AMM that I am still having problems with) in any way, and I am firmly of the ind that if something isn't broken, don't fix it (!), but it is strange to me to have all of these replicates...and to have them nested in the AMM folder. Any thoughts about any of this, especially as it may be impacting the way AMM is still not working in Firefox?

Cheers, and Happy New Year!

Vanessa

Posted 3 weeks ago
VL Branko

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Member

Hi, thanks so much for this and for you usual quick reply.
I did everything you said, which all made sense, but it is still not working.
One thing I noticed when going through your steps was that I seem to have a bunch of replicated files for the various p7 tools/widgets/page-packs, etc. and the replicates are all nested within my AMM folder (and some further nesting inside of that). As I can't put a screen shot of my folders and files here, I will try to explain it best as follows (in the list below I am only showing p7 files and folders that are in my site root folder):
Site Root Folder 
- p7amm folder (dated Dec 31) 
- img folder (with all the AMM images, dated Dec 23) 
- p7amm folder (duplicate, dated Dec 31) 
- img folder (duplicate of all the AMM images, dated Dec 31) 
- p7AMM-01.css (dated Dec 31) 
- p7AMMscripts.js (dated Dec 31) 
- p7hmy folder (dated Dec 30) 
- p7HMY-01.css (dated Dec 29) 
- p7HMYscripts.js (dated Dec 29) 
- p7scs folder (dated Dec 30) 
- p7SCSscripts.js (dated Dec 29) 
- p7Zeigtgeist folder (dated Dec 30) 
- img folder (all ZG related images, dated Dec 30) 
- p7Zeigtgeist-01.css (dated Dec 29) 
- p7ap4 folder w/files (dated Dec 23, not duplicated anywhere) 
- p7fgm folder w/files (dated Dec 30, not duplicated anywhere) 
- p7hmy folder w/files (duplicate, dated Dec 23) 
- p7scs folder w/files (duplicate, dated Dec 23) 
- p7sop folder w/files (duplicate, dated Dec 23) 
- p7Zeitgeist folder w/files (duplicate, dated Dec 23)
So, I have NO idea how that happened and if it is impacting my site functioning (especially the AMM that I am still having problems with) in any way, and I am firmly of the ind that if something isn't broken, don't fix it (!), but it is strange to me to have all of these replicates...and to have them nested in the AMM folder. thoughts about any of this, especially as it may be impacting the way AMM is still not working in Firefox?
Cheers, and Happy New Year!
Vanessa

Maybe you could take a screen shot of your folder and post on you page so that it is more visually accessible.

But I keep all my p7 assets in a separate folder called "z_p7_assets" I add the prefix "z" so that it will always be the last folder so I know where to look for it. There are NO duplicates in my folder or in my root or anywhere. All things related to p7 are in that folder and if needed by a page I link to to the version in that folder. Any time I add a p7 item to my page p7 automatically creates a small file in the general folder near the page I am working and links to that version of the p7 assets from with in the page I am working on. I delete that newly created p7 asset and instead link to the one in the main p7 asset folder. That way it reduces spaghetti code and I know where everything is. And it also removes duplicates that create conflicts.

So you may want to start by creating a root folder that stores all the p7 assets that are used in the project you are working on. And make sure that any page that needs that asset links to only the version of your p7 asset located in that folder. Then weed out the others.

That will make things a lot neater, understandable and controllable.

Posted 3 weeks ago
Gerry

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PVII Team

Hi Vanessa,

The page and scrolling is now working perfectly in Firefox, perhaps clearing cache or a hard reload (Ctrl-F5) in your browser to assure that there are no cache issues.

Your page is using the AMM files in this folder:

<link href="p7amm/p7amm/p7AMM-01.css" rel="stylesheet">

Apparently a nested p7amm folder was created somehow, and you site is using the files in the nested one. As long as you are aware of this and continue to maintain the correct files in the nested folder it doesn't cause any functional problems and can be left as is.

Ideally you'll want to fix this to make file management easier. To fix, in the DW Files panel, first delete the script sand style sheet files in the non nested p7amm folder. Then drag the style sheet file in the nested folder to the non nested folder. Allow DW to update any pages it finds but MAKE SURE to un-select any style sheet it lists. Repeat this process for the scripts file. Now all of the pages that were using the nested folder have been updated to use the non-nested folder. You can now safely delete the entire nested p7amm folder. Now you'll need to upload all of the revised pages and the entire p7amm folder to your server. Finish by removing the nested amm folder from your server.

Posted 3 weeks ago
Vanessa Ali

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Member

Thanks so much!! Yes, I saw that the scroll was finally working, even though I had done a refresh-reload before sending my previous message. I guess it just took a while to catch up. Thanks again for your patience and expert advice. Cheers!

Posted 2 weeks ago

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